CallFinder
Category: Management Companies & Call Centers
CallFinder is a speech analytics company that automates call review and quality assurance. Instead of manually reviewing a small sample of calls, it analyzes and scores every recorded call, with transcriptions, sentiment and emotion analysis, and reporting. Each client is assigned a dedicated Speech Analyst, and speech analytics is the only product CallFinder offers.
Who CallFinder serves
- Storage operators and call centers that want to review every call, not a sample
- Managers who coach staff on phone handling and script compliance
- Teams tracking sales effectiveness and customer experience on calls
What CallFinder does
Automated scorecards
Monitor and score thousands of calls consistently, at the click of a button.
Call transcriptions
Searchable transcripts to spot trends, key phrases, call reasons and revenue opportunities.
Sentiment and emotion analysis
Flags calls as positive, negative or neutral to guide coaching, such as de-escalation.
Silence and overtalk detection
Identifies dead air and callers and agents talking over each other.
Analytics reporting
Customizable reports to share with QA teams, agents and decision makers.
Managed client services
An assigned Speech Analyst works with your team to define goals and improve results after launch.
Frequently asked questions about CallFinder
How long does setup take?
CallFinder says implementation takes 4-6 weeks, with their team doing most of the work.
Does it replace my phone system?
No. It integrates with your existing call center system and call recording provider.
What makes their support different?
Each client gets an assigned Speech Analyst for ongoing guidance.
Visit the official CallFinder website