LiveSwitch
Category: Management Companies & Call Centers
LiveSwitch Contact is a browser-based video platform that lets self-storage staff connect with customers over live video or request recorded videos through a text link or QR code, with no app download. Storage managers use it for remote unit inspections, virtual tours and support, self-service move-outs, and documenting unit conditions with photos, videos, notes and reports.
Who LiveSwitch serves
- Self-storage operators with lean or remote staffing
- Remote-managed facilities that need face-to-face customer support
- Teams that document unit conditions and move-outs
What LiveSwitch does
Live video calls
Instant video calls started by text link or QR code for unit tours, questions and support, with no app needed.
Recorded video requests
Customers who can't take a live call can send a recorded video for staff to review.
Remote unit inspections
Inspect units over video without an on-site visit.
Condition documentation and reports
Capture and store photos, videos and notes, and generate condition reports to share with customers and team members.
Self-service move-outs
QR codes and web forms that let tenants start move-outs themselves.
Scheduling and reminders
Schedule virtual inspections and maintenance tasks with automated reminders.
Frequently asked questions about LiveSwitch
Do customers need to download an app?
No. LiveSwitch runs in the browser and connects through a text link or QR code.
Can a call center use it?
Yes. XPS Solutions announced in 2024 that it integrates with LiveSwitch to offer live video support for client properties.
Visit the official LiveSwitch website