OpenTech Alliance
Category: Management Software & Tech
OpenTech Alliance provides self-storage technology and services for renting, assisting, managing and securing facilities: INSOMNIAC self-service kiosks, call center services, AI voice/SMS/chat, automated collections, cloud access control, electronic locks, motion detection, security monitoring and online auctions. Its solutions connect with the major property management software platforms rather than replacing them.
Who OpenTech Alliance serves
- Self-storage owners and operators, from single facilities to multi-site portfolios
- Operators looking to rent, take payments and support tenants after hours or with reduced staffing
What OpenTech Alliance does
INSOMNIAC self-service kiosks
Through-the-wall, pedestal, wall-mount and compact models for rentals and payments, with video tap-to-connect to live help, wayfinding maps and digital signage.
Call center and AI support
Storage Counselors for full, after-hours and rollover calls, plus AI voice, SMS and chat agents with human escalation.
Automated collections
XpressPay and XpressCollect send reminders and accept phone and web payments.
Access control and locks
Cloud-based CIA access control for gates, doors and units across single or multi-site portfolios, plus electronic unit locks and motion sensors.
Security monitoring
SmartEye monitoring designed to detect and alert management to activity on the property.
Online auctions and marketing
StorageTreasures online auctions for delinquent units, plus digital marketing and website services.
Frequently asked questions about OpenTech Alliance
Is OpenTech a property management system?
No. OpenTech's kiosks, access control and services interface with leading property management software, and the supported features vary by platform.
Can tenants get help at a kiosk?
Yes. Kiosk users can connect by video to a live representative to choose a unit, ask questions or complete a rental remotely.
Visit the official OpenTech Alliance website