SkilCheck Services, Inc.
Category: Management Companies & Call Centers
SkilCheck Services, Inc. provides mystery shopping and sales training for customer-facing teams, with roots in self-storage going back to 1984. Shoppers evaluate teams in person and by phone, in-house evaluators score every interaction, and training is included to fix what the scores reveal. The company reports 400,000+ sales conversations analyzed.
Who SkilCheck Services, Inc. serves
- Self-storage operators from single locations to regional portfolios
- Apartment and multi-housing leasing teams
- Boat and RV storage operators
- RV resorts and other customer-facing businesses
What SkilCheck Services, Inc. does
Telephone mystery shopping
Recorded phone shops scored section by section, with audio included in the report. Results often delivered the same day.
In-person mystery shopping
A trained shopper visits the location as a real customer; the audio-recorded interaction is evaluated and scored, typically delivered within one to two weeks.
Human-reviewed scoring
Every phone shop is graded by one of three in-house evaluators — never the shopper and never AI-graded, per the company.
Included sales training
Every telephone mystery shop includes access to a monthly group training session where managers hear real calls and get peer feedback.
Flexible engagement
No contracts, no minimums, no setup fees; pricing is published live on the site. Shop as needed, month to month.
Frequently asked questions about SkilCheck Services, Inc.
How long have they served self-storage?
Since 1984 — self-storage is where the company started, and it reports 40+ years training frontline sales teams.
Is training extra?
No. Monthly group training is included with every telephone mystery shop.
Are reports AI-graded?
No. The company states every evaluation is reviewed by in-house human evaluators, never the shopper and never AI.
What does it cost?
Pricing is published on their website with no quote request, setup fees or hidden add-ons; exact rates are on their pricing page.
How do I get started?
A free consultation is offered via their contact page or by calling (209) 333-4555.
Visit the official SkilCheck Services, Inc. website